About Us

Overview | Top of Page

We are an organization devoted to the development of the philosophy, principles, strategies, techniques and practices of excellence in order to enhance individual and organizational performance.

We are a consortium of leadership, change management, training and personal development experienced professionals from the service (including call center), higher education, healthcare, hospitality, pharmaceutical, manufacturing, and government sectors. Since 1988, we have been collaborating in the design, development, and delivery of original "leading edge" training materials, organizational effectiveness resources and interventions for individuals, teams, and organizations. We provide human development resources within the areas of: personal development, customer service, handling difficult people, facilitation skills, strategic and business unit planning, leadership, emotional intelligence, management, effective communications, teamwork and team based business process improvement.

Our Values | Top of Page

Integrity
Flexibility to customer/client needs
Assisting individuals in realizing their potential through excellence
Building of long-term relationships with individuals and organizations
Maximizing of customer/client involvement and collaboration

Our Vision | Top of Page

To strengthen work environments within which all constituents feel free to contribute, learn and excel, thereby providing them with a sense of purpose and fulfillment.

Our Approach | Top of Page

Identification of Organizational Strategic Intent and Goals
Assessment/Diagnosis
Organizational Involvement
Focused Strategic Implementation Plan
Instruction, Facilitation, and Coaching
Measurement of Performance and Results
Alignment and Follow-Through

Our Learning Process | Top of Page

Our learning process encompasses participative learning, experiential learning, and adult-learning strategies which focus on participants' need to integrate concepts presented with their own personal knowledge and experience. The experiential approach to learning provides an emotionally-charged element which reinforces skill acquisition for lifelong learning.

Our Areas of Expertise | Top of Page

Organizational

Organizational Assessment and Diagnosis
Strategic Planning and Business Unit Planning
Understanding Organizational Culture
Change Management
Instruction, Facilitation and Coaching
Performance Assessment and Management
Competency Modeling
Succession Planning

Leadership, Management, Team Skills, and Teamwork

Leadership and Management Development
Emotional Intelligence (EQ)
Effective Communication Skills
Presentation and Facilitation Skills
Neuro-Linguistic Programming (NLP)

Individual and Personal Skill Development

Career Development
Personal Development
Resume Writing
Empowerment
Quality Customer Service
Dealing with Difficult People

Partial List of Clients | Top of Page

Air Cruisers Company, Wall, New Jersey
Brookdale Community College, Lincroft, New Jersey
Community Medical Center, Toms River, New Jersey
Genesis Direct, Inc, Secaucus, New Jersey
Georgian Court University, Lakewood, New Jersey
Harford Community College, Bel Air, Maryland
Medical Center of Ocean County, Brick, New Jersey
Mercer County Community College, Trenton, New Jersey
MicroWarehouse, Inc, Lakewood, New Jersey
New Jersey Assn of Healthcare Facilities, Cherry Hill, New Jersey
Northwestern Business College, Chicago, Illinois
Ocean County College, Toms River, New Jersey
Programmer's Paradise, Shrewsbury, New Jersey
Rowan University, Glassboro, New Jersey
Southern Ocean County Hospital, Manahawkin, New Jersey

Conact Information | Top of Page

Dr. Daniel Duffy, Executive Director,
Center for Organizational and Personal Excellence
732-773-0429
Email: daniel_duffy@collegestudentleader.com
Website: http://www.centerforexcellence.net